We have released a new, live in-app option for contacting our support team! With the influx of new messages, it may take some time for us to respond, we thank you for your patience. Please read the guidelines below to ensure you get the support you need.
Important Reminders:
- Please include a short description. Messages containing nothing, one word, or are unreadable will be closed without a response. If this happens you can message us again.
- Please do not use profanity or any explicit language. Messages containing inappropriate content will be closed without a response.
- Please message our team once, and will respond to you as soon as possible! More than one message makes it more difficult to respond to your issue in a timely manner.
- Members of our Support Team primarily speak English but will do their best to assist you in any language possible using a translation tool. We ask that you use clear, short, simple language so we can assist you!
Helpful Tips:
- If you are writing to us about a technical issue, include the following information so we can debug and resolve your issue quickly:
- Device
- Android Version
- Play Store Version
- Play Store Region
- Current Country (If different than above)
- Multiple Accounts Version
- Cloned App you are having trouble with
- Version # of that Cloned App
- If you are writing to us regarding VIP, please include:
- Your GPA Order number (Found on your email receipt received from Google Play, beginning with GPA...)
- Your User ID (Found in Settings > About inside Multiple Accounts)